Return and Refund Policy

At Chlorinatorcells.au, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where a refund is necessary. This return and refund policy for ChlorinatorCells.au outlines our guidelines and procedures to ensure a fair and transparent process for our customers.

Return Eligibility

1.1. To be eligible for a refund, you must have purchased the product directly from Chlorinatorcells.au.

1.2. The product must be in its original condition, unused, and undamaged. It should be returned in the original packaging, including all accessories and documentation.

Return Window

2.1. You may request a refund within 30 days from the date of purchase.

2.2. After 30 days, we are unable to offer a refund, but we may provide assistance with warranty claims or product exchanges as applicable.

Refund Process

3.1. To initiate a refund, please contact our customer support team at [contact email/phone number] to request a Return Merchandise Authorization (RMA) number.

3.2. Once you have obtained the RMA number, please securely package the product and include the RMA number on the outside of the package.

3.3. Ship the product back to us using a trackable shipping method, and ensure that it is adequately insured to cover any potential loss or damage during transit.

3.4. Once we receive the returned product and verify its condition, we will process the refund within [X] business days. The refund will be issued to the original payment method used for the purchase.

Customer Responsibilities

4.1. It is the customer’s responsibility to ensure the product is returned in the specified condition and within the designated return window.

4.2. The customer is responsible for all shipping and handling costs associated with the return, unless the return is due to a defective or incorrect product.

Non-Refundable Items

5.1. Certain items are non-refundable, including but not limited to:

• Products that have been used, damaged, or modified by the customer.
• Products returned without an RMA number or outside the designated return window.
• Customized or personalized products.

Store Credit or Exchange

6.1. In some cases, instead of a refund, we may offer store credit or the option to exchange the product for another item of equal value.

Contact Us

7.1. If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@chlorinatorcells.au.

Note: This return and refund policy for ChlorinatorCells.au is subject to change without prior notice. Please refer to our website for the most up-to-date version.